Responsible for assisting and supporting management in the evaluation, recommendation, establishment, implementation, and analysis of new and improved production workflows, work processes for systems, reporting, and new products/programs to improve customer service levels and overall quality.
- Support the development, coordination, and implementation of projects to enhance the overall efficiency of operational procedures, methods, controls, and performance.
- Compile and analyze operational data to identify and resolve business problems.
- Utilize and maintain available reporting systems.
- Participate in systems testing, develop procedures/controls, and provide recommendations for ongoing process improvement.
- Provide leadership team with status updates on projects and issues.
- Communicate and recommend policy changes to achieve project objectives.
- Assist in documenting departmental procedures.
- Create and present reports and presentations to display operational data and propose business changes.
- Provide support to both internal departments and external entities by answering questions, supplying information, and training.
- Participate in special projects or workgroups as assigned.
Qualifications:
- Bachelor's Degree in a related field is preferred.
- Two years of experience in a related field is required.
- Effective verbal, written communication, and interpersonal skills.
- Ability to work independently or in a team environment and interact with all levels of the organization.
- Effective analytical and problem-solving skills to identify, evaluate, recommend and implement changes to processes or procedures.
- Organizational skills and ability to prioritize; able to coordinate multiple activities with varying timelines.
- Proficient in Microsoft Office suites.
- Ability to develop and maintain effective working relationships.
Equal opportunity statement: All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, sexual orientation, age, gender identity, veteran status, or disability status.
Requirements & Qualifications
- Bachelor's Degree in a related field preferred
- Minimum two years experience in related field
- Strong communication and interpersonal skills
- Analytical and problem-solving skills
- Ability to work independently and in teams
- Organizational skills with the ability to manage multiple priorities
- Proficiency with Microsoft Office
Location
Detroit, Michigan, US
Employment Type
Full-time
Experience Level
Associate
Remote work allowed
No
Posted
1 month ago
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