Billing Specialist

The Learning Experience is seeking a detail-oriented Billing Specialist to support billing, collections, and accounts receivable operations for corporate childcare centers. This role manages private pay, subsidy, and agency billing ensuring accurate invoicing, timely collections, payment reconciliation, and compliance with regulatory requirements.

This position partners with center leadership, families, and external agencies to resolve billing issues, reconcile accounts, and maintain accurate financial records. The ideal candidate is highly organized, analytical, customer-focused, and thrives in a fast-paced, multi-site environment.

Key Responsibilities:

• Manage billing and collections for assigned childcare centers, including private pay and agency accounts
• Review attendance records and process billing according to agency guidelines and company policy
• Submit invoices, payment requests, and attendance reports accurately and on time
• Monitor accounts receivable balances and follow up on outstanding payments
• Process adjustments, credits, transfers, refunds, and discounts as needed
• Maintain accurate account documentation and payment records within billing systems
• Maintain and process subsidy authorizations and agency billing requirements
• Input, track, and reconcile agency payments within the billing system
• Research payment discrepancies, denied payments, short pays, and missing reimbursements
• Resolve billing issues with agencies, families, and internal teams promptly
• Ensure compliance with subsidy program requirements and documentation standards
• Reconcile payments and identify re-bill or refund opportunities
• Audit billing and collection records for accuracy and compliance
• Maintain organized financial documentation aligned with company and agency requirements
• Support internal and external audits by preparing requested billing documentation
• Ensure confidentiality and accuracy of financial and family account information
• Prepare reports and monitor accounts for discrepancies or unusual activity
• Partner with center leadership to resolve billing questions and account adjustments
• Communicate professionally with families, agencies, and internal teams regarding billing inquiries
• Build strong working relationships across field operations and corporate teams

Qualifications:

• Associate’s or Bachelor’s degree in Accounting, Finance, Business, Healthcare Administration, or related field preferred
• 2–3 years of experience in billing, collections, accounts receivable, or payment processing
• Medical billing, healthcare billing, insurance claims, or Medicaid/Medicare billing experience strongly preferred
• Experience in childcare, education, healthcare, or other regulated billing environments preferred
• Strong understanding of accounts receivable, reconciliations, collections, and billing workflows
• Experience managing high-volume billing transactions and payment posting
• Basic accounting knowledge and reconciliation experience
• Strong analytical and problem-solving skills
• Excellent communication skills with a customer-focused approach
• High attention to detail and accuracy
• Strong organizational and time management skills
• Ability to work independently and manage multiple priorities

Benefits include childcare benefits, 401(k) matching, company parties, competitive salary, dental, health, and vision insurance, paid time off, training and development, and tuition assistance.