Account Representative

Responsible for collections of outstanding accounts receivable, resolving customer billing problems and reducing accounts receivable delinquency.

Review all assigned outstanding charges in AR and maintain aged receivables within established benchmarks. Perform insurance claim follow-up through completion and identify delinquent accounts. Possess thorough working knowledge of both paper and electronic billing processes. Handle correspondence related to insurance or patient accounts, contacting insurance carriers, patients and other facilities as needed to get maximum payment on accounts. Review Explanation of Benefits and file claim appeals as needed. Assist with patient inquiries regarding account and payment arrangements. Meet all expectations and deadlines for month end closing. Participate in educational and professional development activities. Attend staff meetings and others as required. Adhere to company policies including HIPAA guidelines and maintain strict confidentiality. Regular and reliable attendance is required. Perform other duties as assigned.