QMHA Compliance Specialist - Youth Services

New Narrative is a nonprofit organization focused on community mental health care, promoting healing, housing stability, and long-term wellness. This Compliance Specialist role supports the Youth and Family Programs by ensuring quality of services and regulatory compliance.

Key responsibilities include:

• Coordinating with program participants on PHI requests, documentation, advocacy, grievances, and feedback.
• Assisting in consumer survey planning, data administration, and analysis.
• Conducting chart reviews assessing medical necessity and record compliance.
• Reviewing participant safety plans for compliance and liability mitigation.
• Completing internal and external audits to ensure contract compliance and quality of care.
• Utilizing Power BI for monitoring service delivery and program outcomes.
• Supporting Child Caring Agency applications and maintaining status.
• Tracking staff credentialing, background checks, and training records.
• Assisting in investigations including grievances, complaints, and appeals.
• Supporting database maintenance, data entry, transfer, retrieval, and error correction.
• Attending supervision and program meetings; coordinating with state contract partners.

The role requires strong knowledge of Oregon Youth and Family administration rules and regulatory statutes, familiarity with ODHS Child Welfare, HIPAA compliance, and at least two years of administrative support experience within a youth-serving healthcare environment. QMHA certification or ability to obtain within 6 months is required.