GRAIL is a healthcare company pioneering new technologies to advance early cancer detection using next-generation sequencing and data science. This role involves providing advanced customer service support related to GRAIL's lab services, pricing, procedures, and timelines via phone, email, fax, and live chat. The Customer Service Specialist acts as the primary touchpoint to address inquiries, explain technical details in understandable language, and ensure smooth communication between customers and internal teams. Responsibilities include documenting interactions, supporting process improvements, assisting with problem solving, and collaborating with stakeholders. The position is hybrid based in Durham, NC, requiring at least 60% on-site work.
This role requires excellent communication and conflict resolution skills, familiarity with CRM tools like Salesforce, and a solid understanding of laboratory operations. The expected hourly pay is $28-$34, with benefits including flexible time-off, 401(k) with employer match, and medical, dental, and vision coverage.
GRAIL promotes equal employment opportunity and provides reasonable accommodations for applicants with disabilities.
High School Diploma or equivalent with 4+ years of relevant experience, or a BS/BA with 2+ years applicable experience. Experience with Salesforce and proficiency in MacOS and Google Workspace preferred. The job involves standing or sitting for long periods and lifting up to 25 pounds occasionally. Ability to travel as required.
Comprehensive benefits package including flexible time-off or vacation, 401(k) retirement plan with employer match, medical, dental, and vision coverage, and mindfulness programs. Eligible for annual bonus and/or incentives.
Location
Durham, North Carolina, US
Employment Type
Full-time
Experience Level
Associate
Remote work allowed
No
Posted
1 week ago