Join The Oregon Clinic as a full-time Refund Specialist in Central Administration. This role supports patient-focused healthcare by researching refund requests, overpayments, and credit balances, ensuring money is applied correctly and overpayments are refunded appropriately.

The position is based in the Central Administration Office with primarily remote work available after training is completed and expectations are met. Typical hours are Monday through Friday, 8:00 AM to 4:30 PM Pacific Time.

In this role, you will work closely with patients, insurers, guarantors, and internal teams to resolve credit balance issues, handle incorrect payments, and manage unclaimed property in accordance with policy and procedures.

Requirements & Qualifications

Requirements

Minimum of 3 years of experience in medical accounts receivable or payment posting
Experience with Medicare and Medicaid claims preferred
Prior EPIC EMR experience strongly preferred
Knowledge of medical insurance billing, COB, HCFA 1500s, and state and federal medical insurance processing rules
Ability to understand various Explanation of Benefits forms, including workers' compensation, MVA, government, and commercial
Strong customer service and communication skills
Ability to work independently and multitask effectively
Professional communication with patients, physicians, and team members
Commitment to patient-focused care, privacy, and safety

Benefits & Perks

Benefits

Medical, dental, and prescription insurance fully covered for the employee
Generous 401(k) plan
Flexible spending account options
Paid time off plus 9 paid holidays annually
Wellness program and employee assistance services
70% of Tri-Met transit pass covered
Employee discounts
Optional pet insurance