Sharecare is a digital healthcare company that delivers software and tech-enabled services across the healthcare ecosystem to improve care quality, drive better outcomes, and lower costs. The company supports health plan sponsors, health systems, physician practices, and pharmaceutical brands through its data-driven platform.
This role is responsible for processing release of information requests in a timely and efficient manner while ensuring accuracy, customer service, privacy, and compliance with HIPAA and other applicable regulations.
Key responsibilities include:
- Completing release of information requests by retrieving, scanning, and transmitting medical records according to established procedures and quality standards.
- Date-stamping requests and highlighting pertinent data to support processing.
- Validating requests and authorizations for release of medical information.
- Performing quality checks to ensure accuracy, confidentiality, and proper invoicing.
- Providing excellent customer service and addressing client concerns professionally.
- Receiving incoming requests by mail, phone, or fax when needed.
- Maintaining a clean, organized work area and proper storage of records and files.
- Maintaining knowledge of state laws and fee structures.
- Working within client/site policies and procedures, including HIPAA and other regulatory requirements.
- Handling privileged information with confidentiality and professionalism.
Requirements & Qualifications
- High school diploma or GED required.
- Minimum of 2 years of prior experience in a medical records department or similar setting preferred.
- Strong computer skills, including Microsoft Word and Excel.
- Excellent organizational skills.
- Ability to type 50 WPM.
- Ability to use fax, copier, and scanning equipment.
- Willingness to learn new equipment and processes quickly.
- Self-motivated and able to work as a team player.
- Proven customer service skills.
- Ability to multitask.
Location
N/A
Employment Type
Full-time
Experience Level
Associate
Remote work allowed
Yes
Posted
4 weeks ago
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