Support the healthcare ecosystem by helping patients, providers, and organizations access critical medical information efficiently and securely.
This role combines administrative coordination, customer support, and health information management in a fast-paced environment. You will manage medical record requests, respond to patient inquiries, and help maintain smooth information workflows while protecting confidentiality and complying with healthcare privacy standards.
You will work closely with internal teams and contribute to a mission-driven organization focused on improving access to healthcare information.
Requirements & Qualifications
Accountabilities
- Process medical record requests accurately and efficiently according to established procedures.
- Manage incoming requests received through multiple channels and complete them within required service timelines.
- Respond to patient questions and requests by phone with professionalism and empathy.
- Maintain strict compliance with HIPAA guidelines and protect the confidentiality of PHI.
- Support overflow processing needs during periods of increased volume or coverage requirements.
- Review requests, identify potential issues, and provide feedback on request volume and operational challenges.
- Perform general administrative duties to support daily team operations.
- Maintain consistent productivity and quality standards in a fast-paced environment.
- Complete required privacy, security, and company training programs.
- Collaborate with team members and managers to achieve service and operational goals.
Qualifications
- Strong attention to detail and ability to handle confidential information responsibly.
- Ability to learn quickly and adapt to new systems, workflows, and processes.
- Dependable work ethic with strong follow-through and accountability.
- Ability to manage multiple priorities in a high-volume, fast-paced environment.
- Strong verbal communication skills and comfort assisting patients by phone.
- Positive attitude and willingness to support team goals.
- Ability to work independently while collaborating effectively with team members.
- Commitment to following HIPAA regulations and organizational privacy standards.
- Previous healthcare, customer service, administrative, or medical records experience is a plus but not required.
Benefits & Perks
- Hourly compensation range of $16.00 to $16.50
- Remote work opportunity
- Collaborative and supportive work environment
- Opportunities for professional growth and career advancement
- Medical, dental, and vision insurance options
- 401(k) matching program
- Paid time off
- Paid volunteer day opportunity
Location
N/A
Employment Type
Full-time
Experience Level
Entry Level
Remote work allowed
Yes
Posted
4 weeks ago
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