Health Information Management Specialist

Hospice & Community Care is seeking a Health Information Management (HIM) Specialist to support medical records operations in a hospice setting.

This role works a daytime schedule, Monday through Friday, with every fourth weekend required and limited holiday coverage. The position is not remote and may require occasional travel to the Harrisburg office.

Key responsibilities

• Perform and oversee daily medical records functions.
• Use the HIM ticketing system to process open tickets, respond to requests, and complete pending items.
• Audit incoming forms for completion and accuracy and notify users of missing or incorrect documentation.
• Collaborate with the Inpatient Center to collect and process paper documentation.
• Prioritize admission documentation for audit and processing.
• Use the EHR and other electronic systems to coordinate with multiple departments.
• Perform quality assurance activities to ensure medical records are accurate and complete.
• Complete chart audits for interdisciplinary team meetings, inpatient stays, admissions, continuous home care, and other audits.
• Track provider orders, certifications, and addendums for signatures.
• Access third-party EHR systems to collect and upload patient records as needed.
• Assist with patient care admissions folders and departmental supply inventory checks.
• Monitor incoming e-fax traffic and process requests timely.
• Handle release of information requests in compliance with confidentiality and privacy regulations.
• Communicate with physicians, providers, and nursing homes regarding plans of care and clinical information.
• Participate in HIM orientation and training and provide cross-coverage as needed.
• Answer incoming calls and maintain strong customer service.
• Audit and close discharged patient records and notify providers of patient death or discharge according to regulations.
• Support process improvements and perform other duties assigned by the Director of Health Information Management.