Suburban Home Health is a jointly owned venture between several Suburban Health Organization hospital systems in central Indiana. The organization supports care across the continuum for homebound patients.

The Medical Records Coordinator is a hybrid, Monday-Friday, 8:00 am-4:30 pm position. Responsibilities include serving as the first point of contact by answering the telephone and providing information and assistance, processing incoming medical records documents, managing incoming faxes, communicating with clinicians about new physician orders, tracking outgoing documents for physician signature, and following up on outstanding documentation to ensure timely collection within agency policy and regulatory guidelines.

The role also supports medical records requests, uses physician portals or other software to obtain records when needed, maintains physician credentialing and MD signature logs, updates physician directories on fax portals, ensures face-to-face processing for timely billing compliance, works closely with billing and quality improvement teams, and assists with chart audits related to regulatory compliance.