Provides daily support for handling, scanning, indexing, and release of medical records in accordance with established policies and regulatory requirements. This role also provides coverage for switchboard operations and mail courier services as needed.
Key responsibilities include maintaining confidentiality of protected health information, preparing and indexing documents, processing release of information requests, answering incoming calls, routing calls accurately, and assisting with emergency communications when necessary.
Requirements & Qualifications
Qualifications
- High school diploma or equivalent required
- 1 to 2 years of experience using business-related computer applications
- Prior experience with Electronic Medical Records (EMR) systems and familiarity with EMR filing schematics
- Working knowledge of federal and state regulations governing Release of Information (ROI)
- Ability to interact effectively and professionally with the public
- Excellent telephone etiquette and strong verbal and written communication skills
- Strong attention to detail with a high level of accuracy
- Ability to perform effectively in moderate to high-stress environments while meeting daily service standards
- Typing proficiency of 60 words per minute (WPM)
- Ability to manage multiple tasks simultaneously and transition between tasks without loss of productivity
Physical Requirements
- Sitting: Occasionally
- Standing: Occasionally
- Walking: Occasionally
- Lifting/Carrying: Occasionally, up to 35 pounds
- Stooping/Kneeling: Rarely
Location
Massachusetts, US
Employment Type
Full-time
Experience Level
Entry Level
Remote work allowed
No
Posted
1 month ago