HealthMark Group is a healthcare technology company that provides administrative and release of information solutions for healthcare providers nationwide. The company is hiring an onsite Medical Records Processing Specialist in Sylva, NC to support medical records processing and ROI workflows.
This is an entry-level position focused on timely and accurate handling of incoming medical records requests, maintaining confidentiality, and delivering excellent customer service to patients, clients, and requestors.
Location: 68 Hospital Road, Sylva, NC
Sign-on bonus: $1,000 paid after 180 days of employment
Requirements & Qualifications
Job responsibilities
- Complete incoming release of information (ROI) requests in a timely and efficient manner
- Maintain 100% ROI accuracy
- Complete STAT requests within one hour and maintain a 24-hour turnaround time for other ROI requests
- Keep queues current
- Validate requests and authorize release of PHI according to established procedures
- Perform quality checks to ensure accuracy, confidentiality, and proper invoicing
- Maintain confidentiality, security, and ethical standards when handling medical records information
- Complete legal affidavits and related questions as needed
- Scan ROI requests into charts regularly
- Follow ROI policies for both HealthMark and the client
- Maintain a neat, clean, and professional appearance and work area
- Maintain and update facility guides as needed
- Communicate effectively with customers and provide excellent customer service
- Assist clients, patients, and requestors with the status of medical records requests by phone
- Proactively identify patient complaints and de-escalate as needed
Qualifications
- Fast learner
- Dependable
- Quick worker
- Team player
- Positive attitude
- Willingness to do more
- Must comply with HIPAA and company privacy/security policies
Benefits & Perks
- $1,000 sign-on bonus after 180 days of employment
- Entry-level career opportunity with a growing healthcare company
- Training on company-sponsored and regulatory requirements
Location
North Carolina, US
Employment Type
Full-time
Experience Level
Entry Level
Remote work allowed
No
Posted
4 weeks ago