Responsible for processing release of information (ROI) requests for medical records in a timely, accurate, and efficient manner while maintaining strict patient privacy and HIPAA compliance.
This intermediate-level position supports medical record request processing, customer service, records management, and reporting. The role also includes assisting with training for HIS I staff and serving in a lead capacity for general questions and developmental support.
Position highlights
- Onsite position in Key West, FL
- Full-time schedule: Monday through Friday, 8:00 AM to 4:30 PM
- Front desk processing of medical records requests and customer service
- Full benefits package including PTO, health, vision, dental, 401(k), and tuition assistance
- Growth opportunities locally and nationwide
Requirements & Qualifications
Required qualifications
- High school diploma or GED
- Must be 18 years of age or older
- 1 year of health information-related experience
- Medical office experience required
- Basic computer proficiency
- Strong data entry skills
- Professional verbal and written communication skills in English
- Detail-oriented and quality-focused with accurate, compliant medical records handling
- Ability to manage multiple tasks in a fast-paced environment
- Ability to work with minimal supervision and changing priorities
- Comfortable using phones, fax machines, printers, and general office equipment
- Ability to commute between locations as needed
- Able to work overtime during peak seasons when required
Preferred qualifications
- Previous production or metric-based work experience
- In-person customer service experience
- Ability to build relationships with on-site clients and customers
- Interest in process improvement and sharing feedback with internal stakeholders
Benefits & Perks
Benefits and perks
- PTO
- Health insurance
- Vision coverage
- Dental coverage
- 401(k) savings plan
- Tuition assistance
- Growth opportunities locally and nationwide
Additional notes
- Post-offer health screenings and vaccination requirements may apply, subject to review for exemptions where permitted
- Not eligible for employment sponsorship
Location
Florida, US
Employment Type
Full-time
Experience Level
Intermediate Level
Remote work allowed
No
Posted
1 month ago