The ROI Specialist provides support at a specified client site for release of information requests related to patient medical records.
Responsibilities include:
- Determining records to be released by reviewing requester information in accordance with HIPAA guidelines and obtaining pertinent patient data from electronic, off-site, or physical records.
- Answering phone calls concerning ROI issues.
- Responding to walk-in customers requesting medical records and logging information into the ROI On-Line database.
- Processing requests from physician offices on a priority basis and faxing information as needed.
- Logging medical record requests into the ROI On-Line database.
- Scanning medical records into the ROI On-Line database.
- Complying with site facility policies and regulations.
- Handling and recording cash payments for requests at specified sites.
- Performing other duties as assigned.
Requirements & Qualifications
Qualifications include:
- Proficiency using computer applications.
- One or more years of experience entering data into computer systems.
- Internet usage experience.
- Ability to work independently and meet production goals.
- Strong verbal communication skills and demonstrated success responding to customer inquiries.
- Attention to detail.
- Proven dependability.
- High School Diploma or GED required.
- Prior work experience in Release of Information in a physician’s office or HIM department is a plus.
- Knowledge of medical terminology is a plus.
- Knowledge of HIPAA regulations is preferred.
Benefits & Perks
Eligible employees may have access to:
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) plan
Location
Georgia, US
Employment Type
Full-time
Experience Level
Entry Level
Remote work allowed
No
Posted
1 month ago