Medical Records Processing Specialist

HealthMark Group is a healthcare technology company focused on transforming administrative processes for providers across the country. The company’s MedRelease platform supports release of information (ROI) workflows in a compliant, patient-centric way.

This is an entry-level Medical Records Processing Specialist role based in Missoula, MT, with the ability to work primarily remotely and provide onsite coverage as needed.

Responsibilities

• Complete incoming ROI requests in a timely and efficient manner
• Maintain 100% ROI accuracy
• Complete STAT requests within one hour and other ROI requests within 24 hours
• Keep queues current
• Validate requests and authorize release of PHI according to established procedures
• Perform quality checks to ensure accuracy, confidentiality, and proper invoicing
• Maintain confidentiality, security, and ethical standards when handling medical records information
• Complete legal affidavits and related questions as needed
• Scan ROI requests into charts
• Follow HealthMark and client-specific ROI policies
• Maintain a neat, clean, and professional appearance and work area
• Maintain and update the facility guide as needed
• Provide excellent customer service and communicate effectively with customers
• Assist clients, patients, and requestors with the status of medical records requests by phone
• Help resolve patient complaints and de-escalate when needed