HealthMark Group is a healthcare technology company that provides release of information and medical records solutions for healthcare providers nationwide.
This onsite role supports patient requests and release of information (ROI) operations at the Lake Havasu City location. The position focuses on processing incoming ROI requests, validating and authorizing the release of protected health information, maintaining accuracy and turnaround standards, and providing professional customer service to patients and visitors.
The role includes front desk support for walk-in patient requests, scanning ROI requests into charts, completing legal affidavits when needed, maintaining organized records and work areas, and following HIPAA, privacy, and security requirements. A $1,000 sign-on bonus is offered, paid after 180 days of employment.
Responsibilities
- Complete incoming ROI requests in a timely and efficient manner
- Manage front desk support for patient requests and walk-ins
- Maintain 100% ROI accuracy
- Complete STAT requests within one hour and other ROI requests within 24 hours
- Keep queues current
- Validate requests and authorize release of PHI according to established procedures
- Perform quality checks to ensure accuracy, confidentiality, and proper invoicing
- Maintain confidentiality, security, and ethical standards for medical records
- Complete legal affidavits and questions as needed
- Scan ROI requests into the chart
- Follow HealthMark and client-specific ROI policies
- Maintain a clean, orderly, and professional work area
- Update facility guides as needed
- Provide excellent customer service and de-escalate patient concerns when needed
Qualifications
- Entry-level candidates are encouraged to apply
- Fast learner
- Dependable
- Quick worker
- Team player
- Positive attitude
- Strong customer service and communication skills
- Ability to follow HIPAA and confidentiality requirements
Offered Benefits
- 1,000 sign-on bonus
- Paid after 180 days of employment
Location
Arizona, US
Employment Type
Full-time
Experience Level
Entry Level
Remote work allowed
No
Posted
4 weeks ago