HealthMark Group is a health IT company that provides release of information and medical records solutions for healthcare providers. The company is hiring an onsite Medical Records Processing Specialist in Ishpeming, MI.
This entry-level role supports incoming requests for medical records and protected health information, ensuring requests are processed accurately, efficiently, and in compliance with HIPAA and client policies. The position also involves customer communication, quality checks, and maintaining organized records workflows.
The role includes an onsite work location at 901 Lakeshore Dr, Ishpeming, MI.
Requirements & Qualifications
Responsibilities
- Complete incoming release of information (ROI) requests in a timely and efficient manner
- Maintain 100% ROI accuracy
- Complete STAT requests within 1 hour and other requests within a 24-hour turnaround time
- Keep queues current
- Validate requests and authorize release of PHI according to established procedures
- Perform quality checks to ensure accuracy, confidentiality, and proper invoicing
- Maintain confidentiality, security, and ethics in handling medical records information
- Complete legal affidavits and related questions as needed
- Scan ROI requests into the chart
- Follow HealthMark and client ROI policies
- Maintain a neat, clean, and professional appearance and work area
- Update the facility guide as needed
- Communicate effectively with clients, patients, and requestors by phone
- Provide excellent customer service and de-escalate patient complaints when needed
Qualifications
- Entry-level position
- Fast learner
- Dependable
- Quick worker
- Team player
- Positive attitude
- Self-motivated and willing to go above and beyond
- Ability to complete required company and regulatory training
- Strong understanding of HIPAA and confidentiality requirements
Benefits & Perks
- $1,000 sign-on bonus paid after 180 days of employment
Location
Michigan, US
Employment Type
Full-time
Experience Level
Entry Level
Remote work allowed
No
Posted
1 month ago