The Medical Records Specialist plays a crucial role in ensuring accurate and efficient management of patient health information. This position is responsible for handling a variety of tasks related to medical records, including processing requests, coordinating with internal departments, and maintaining compliance with regulatory standards. The ideal candidate will demonstrate attention to detail, strong organizational skills, and the ability to multitask in a fast-paced environment.
Key Duties and Responsibilities
- Assist assigned providers with managing and maintaining their schedules.
- Collaborate with the team to ensure accurate and up-to-date documentation.
- Respond to a high volume of calls and incoming faxes.
- Process a variety of requests for information (ROIs) from patients, providers, and other entities.
- Handle internal correspondence related to medical records promptly and professionally.
- Provide medical record information by answering questions and requests from patients, hospital staff, law firms, insurance companies, and government agencies.
- Work closely with the surgery scheduling department to retrieve and provide necessary patient documentation.
- Sort and scan incoming mail for accurate and timely processing.
- Resolve medical record discrepancies by collecting and analyzing information.
- Ensure documents are filed correctly in the electronic health record (EHR) system.
- Participate in quarterly health audits requested by health plans, ensuring all records meet compliance standards.
- Maintain adherence to HIPAA and organizational privacy policies.
- Initiate medical records by identifying existing patient records or determining whether a new number must be assigned; interact with registration areas and physicians' offices for information verification; process or create the record folder.
- Assist with special projects as assigned, contributing to the improvement of departmental processes and workflows.
Requirements & Qualifications
Qualifications
- 2+ years of medical records experience.
- Knowledge of medical records regulations.
- Professional attitude.
- Ability to solve problems, prioritize, and multitask in a deadline-driven environment.
- Knowledge of HIPAA compliance and regulations.
- Ability to make independent decisions regarding matters of significance.
- Ability to handle changes and unforeseen challenges calmly and adjust workflows as needed.
- Strong work ethic and ability to take initiative without constant oversight.
- Ability to work outside core business hours as needed.
- Able to work in a team environment and interact positively with team members.
- Goal-oriented with excellent time management and organizational skills.
- Excellent interpersonal skills with ability to interact effectively and work efficiently with people at all levels in an organization.
- Excellent verbal and written communication skills.
- Strong attention to detail.
- Ability to type quickly and accurately.
Education
- High school diploma or equivalent.
Location
Glendale, Arizona, US
Employment Type
Full-time
Experience Level
Associate
Remote work allowed
No
Posted
1 month ago