Health Information Specialist I

Responsibilities

• Receive and process requests for patient health information in accordance with company and facility policies and procedures.
• Maintain confidentiality and security of privileged information.
• Maintain working knowledge of company and facility software.
• Follow company and customer facility code of conduct and policies.
• Inform management of work issues, site difficulties, or fluctuating volumes.
• Assist with additional duties as needed.
• Apply medical privacy regulations to prevent unauthorized disclosure.
• Manage patient health records and safeguard records in compliance with HIPAA.
• Prepare new patient charts using paper sources and/or electronic health records.
• Ensure medical records are assembled in standard order and are accurate and complete.
• Create digital images of paperwork for storage in the electronic medical record.
• Respond to patient record requests from internal and external sources.
• Answer inbound and outbound calls.
• Assist with patient walk-ins when needed.
• Support administrative tasks such as fax handling, opening mail, and data entry.
• Meet site productivity expectations.
• May schedule pick-ups.

Qualifications

• High school diploma or GED.
• Ability to commute between locations as needed.
• Willingness to work overtime during peak seasons when required.
• Basic computer proficiency.
• Comfortable using phones, fax machines, printers, and general office equipment.
• Professional verbal and written communication skills in English.
• Detail-oriented with strong focus on accurate and compliant medical records information.
• Strong data entry skills.
• Ability to work with minimal supervision and adapt to changing priorities.
• Ability to organize and manage multiple tasks.
• Ability to respond in a fast-paced environment.

Preferred Experience

• Experience in a healthcare environment.
• Previous production- or metric-based work experience.
• In-person customer service experience.
• Ability to build relationships with on-site clients and customers.
• Interest in process improvement and sharing feedback with internal stakeholders.

Benefits

• PTO
• Health insurance
• Vision insurance
• Dental insurance
• 401(k) savings plan
• Tuition assistance

Additional Information

• Post-offer health screenings and proof of vaccinations may be required by clients.
• Employment sponsorship is not available.
• Reasonable accommodations are available on a case-by-case basis.