Health Information Specialist I

What you will do

• Receive and process requests for patient health information according to company and facility policies and procedures
• Maintain confidentiality and security of privileged information
• Maintain working knowledge of company and facility software
• Follow company and customer facility codes of conduct and policies
• Communicate work issues, site difficulties, and volume changes to management
• Assist with additional duties as needed
• Apply medical privacy regulations to prevent unauthorized disclosure
• Manage patient health records and safeguard records in compliance with HIPAA
• Prepare new patient charts and gather documents from paper and electronic sources
• Assemble medical records in standard order and ensure completeness and accuracy
• Create digital images of paperwork for storage in the electronic medical record
• Respond to patient record requests from internal and external sources
• Answer inbound and outbound calls
• Assist with patient walk-ins, fax handling, mail opening, data entry, and other administrative duties
• Meet productivity expectations for the site
• May schedule pick-ups

What you will bring

• High school diploma or GED
• Ability to commute between locations as needed
• Willingness to work overtime during peak seasons
• Basic computer proficiency
• Comfort using phones, fax machines, printers, and general office equipment
• Strong verbal and written communication skills in English
• Detail-oriented with accurate and compliant handling of medical records
• Strong data entry skills
• Ability to work with minimal supervision in changing priorities
• Ability to organize and manage multiple tasks
• Ability to respond in a fast-paced environment

Preferred experience

• Experience in a healthcare environment
• Previous production- or metric-based work experience
• In-person customer service experience
• Ability to build relationships with on-site clients and customers
• Interest in process improvement and sharing feedback

Benefits and perks

• PTO
• Health insurance
• Vision insurance
• Dental insurance
• 401(k) savings plan
• Tuition assistance
• Tremendous growth opportunities
• Equal employment opportunity protections
• Reasonable accommodation support