Medical Office Director of Operations

Lead the administrative and operational functions of a busy medical practice.

This role is responsible for directing daily clinic operations, improving workflow efficiency, managing financial and human resources, and supporting high standards of patient care. The position oversees a broad range of practice management functions, including billing, compliance, credentialing, staffing, budgeting, and operational planning.

Key responsibilities include:

• Oversee daily clinic operations across medical records, billing, patient management, and clinical support staff
• Manage budgeting, financial operations, billing processes, and cost controls
• Supervise healthcare staff, including hiring, onboarding, training, performance evaluations, and team development
• Ensure compliance with healthcare regulations, safety protocols, HIPAA, OSHA, CLIA, and JCAHO standards
• Maintain proficiency with EMR/EHR systems and practice management software such as Eaglesoft and Dentrix
• Coordinate with medical providers on practice management, utilization management, and quality assurance initiatives
• Lead human resources functions and support a collaborative workplace culture
• Oversee medical administrative support functions, including billing, coding accuracy, and medical records management
• Implement office policies that support customer service and operational efficiency
• Track KPIs, support strategic planning, and drive practice growth and financial performance
• Assist with credentialing, acquisition integration, and new facility setup projects