The Health Information Specialist at MD Anderson Cancer Center serves as a front-line customer service agent for referring physicians and consumers who contact the institution for referrals, services, or cancer-related information. This role provides timely and accurate information through telephone, email, and online communication channels, directly impacting the quality of service provided to patients, caregivers, medical professionals, and the community.
This position is fully remote, including the first 6-8 weeks of training, and is limited to candidates within Texas. The schedule requires four 10-hour shifts per week on a rotating basis, including weekdays, weekends, and holidays.
Qualifications
- Bachelor's degree in Health, Social Science, Psychology, Nursing, Education, or a related field
- 1 year of experience in health care, social services, helpline, counseling, or teaching
- Strong interpersonal, interviewing, and communication skills
- Knowledge of cancer basics, patient access and education, insurance terminology, and/or helpline experience preferred
- Ability to work in busy, high call-volume environments
- Must be able to complete initial certification assessment with a score of 90%
- Ability to maintain proficiency in computer and telephony systems
- Ability to work rotating shifts, weekends, and holidays
- Must maintain security and integrity requirements for critical infrastructure, if applicable
Benefits
- Paid employee medical benefits with zero premium starting on day one for employees working 30+ hours per week
- Group dental, vision, life, AD&D, and disability coverage
- Paid time off and extended illness bank accruals
- Paid institutional holidays, wellness leave, childcare leave, and other paid leave programs
- Tuition assistance after six months of service
- Teachers Retirement System defined-benefit pension plan plus two voluntary retirement plans
- Employer-paid life, AD&D, and illness-related reduced salary pay program
- Health savings account and dependent care reimbursement flexible spending accounts
- Fertility benefits
- State of Texas longevity pay
- Wellness, recognition, fitness, employee health programs, and employee resource groups
Location
Houston, Texas, US
Employment Type
Full-time
Experience Level
Associate
Salary Range
$60,500 - $90,500
Remote work allowed
Yes
Posted
2 weeks ago