Accountable for supporting patient accounts for Avera Medical Group Clinics, with a focus on complete follow-up of patient accounts and collaboration with insurance companies and internal team members to resolve account issues.
This role works closely with claims, denials, rebilling, and patient inquiries to help ensure timely resolution of account and billing concerns.
The position is remote-eligible in South Dakota, Nebraska, Iowa, Minnesota, and North Dakota.
Requirements & Qualifications
Key responsibilities
- Follow up on accounts receivable by contacting insurance companies.
- Review unpaid, overpaid, over-adjusted, and denied claims.
- Analyze and appeal denials related to claims processing issues.
- Communicate with internal and external customers involved in claims resolution.
- Identify claims that need to be rebilled and complete claim refiling.
- Submit secondary claims not automatically generated by the system.
- Assist with patient responsibility follow-up as needed.
- Answer direct patient inquiries.
- Support on-site facility needs as determined by leadership.
Qualifications
- Associate's or technical degree preferred.
- 1–3 years of related experience preferred.
- Ability to communicate effectively and work collaboratively in a team environment.
- Ability to maintain confidentiality and comply with applicable safety, regulatory, and accreditation standards.
Benefits & Perks
Benefits and perks
- PTO available on day 1 for eligible hires.
- Up to 5% employer matching contribution for retirement.
- Career development through hands-on training and mentorship.
- Benefits available to qualifying part-time and full-time employees.
Location
N/A
Employment Type
Full-time
Experience Level
Associate
Remote work allowed
Yes
Posted
3 weeks ago