Complete Billing Services (CBS), part of RevOne Companies, supports healthcare providers with medical billing, insurance follow-up, and patient account support. The team works to resolve billing issues, improve reimbursement, and provide service to patients and clients.

The Insurance Follow-Up Representative is responsible for ensuring all necessary processing has been completed for all involved insurance policies to resolve account balances. This includes following department procedures, working correspondence, taking incoming calls, and contacting patients to gather insurance information to initiate the billing process.

Essential Duties

Obtain insurance information
Reconcile FACS to the client system
Ensure proper credit is given to payments or adjustments that have been posted
Handle all correspondence
Review correspondence, notate accounts, and follow up as needed
Verify correspondence is sent for scanning on accounts for future reference
Tie or untie accounts as needed while working accounts
Attempt to resolve patient concerns on every call
Maintain quality customer service
Retrieve, sustain, and communicate designated reports
Develop and maintain professional relationships with insurance company representatives
Maintain confidentiality at all times, including PHI, HIPAA, and HITEC requirements
Support the mission and goals of the company

Work Responsibilities

Use computer systems efficiently
Learn multiple databases
Multi-task while speaking on the phone and updating account information, demographics, and notes

Work Context

The role requires independent work within a team environment, with accounts reviewed for training purposes. Errors may be caught after the fact, and the position has a substantial impact on account processing based on completed actions.