Patient Account Coordinator, Urgent Care

Qualifications

• High school diploma required
• Minimum of 2 years of experience in AP, healthcare billing, medical accounts receivable, patient account services, or revenue cycle operations
• Associate’s degree preferred

Key Skills and Responsibilities

• Respond to escalated telephone calls from patients, referral sources, and billing customer service agents
• Work with the Billing team to review and correct self-pay coded charts
• Review Workers’ Compensation and Occupational Health/Employer-Paid Service accounts for accuracy and completeness
• Monitor assigned patient coordinator, billing, and account work queues
• Coordinate communication with internal and external customers in a timely and concise manner
• Support back-end coordination and reconciliation activities related to pre-ops, Workers’ Compensation, Employer-Paid Services, and accounts receivable
• Serve as a point of contact for patients requiring pre-operative services
• Track and coordinate testing, documentation, and results for surgical office transmission
• Provide administrative coordination for DOT physical documentation
• Assist with vendor payment, invoice, and purchase order discrepancies
• Research patient account and workflow discrepancies and escalate recurring issues as needed
• Maintain patient confidentiality and comply with HIPAA and applicable policies, procedures, and regulations

Compensation

• $28.82 - $40.35 per hour