Blackbird Health is a clinician-founded, owned, and operated pediatric mental health organization providing virtual and in-person care across Pennsylvania, Virginia, New Jersey, and Maryland. The company is growing and expanding into new markets.
As a Billing Specialist, you will join the Revenue Cycle Management team under the Senior Manager of RCM. You will manage insurance accounts receivable, serve as a point of contact for patients and families with billing questions, resolve denied claims, process payments and refunds, verify eligibility, and collaborate with clinicians to support a smooth billing experience.
Key responsibilities include:
- Resolving insurance claim denials and working with payers and third parties to secure accurate reimbursement
- Investigating denials through insurance portals and resubmitting clean claims or drafting appeals when needed
- Communicating with patients and families by phone, email, and patient engagement platforms about insurance, payment details, and payment plans
- Processing credit card payments and handling insurance and patient refunds
- Ensuring patient responsibility is accurately reflected on invoices
- Partnering with clinicians and internal teams to resolve billing issues related to payments and coverage
Requirements & Qualifications
Requirements
- 2–4 years of healthcare billing experience working with insurance companies and EHR/PM systems such as AthenaHealth, Epic, or eClinicalWorks
- 1–3 years of customer service experience
- In-depth knowledge of medical billing procedures, CPT/ICD-10 coding, and insurance terminology
- Strong communication skills with a focus on customer service and patient advocacy
- Collaborative, resourceful, and proactive approach to problem-solving
- Ability to maintain strict HIPAA compliance and patient confidentiality
Nice to have
- Prior billing experience in a behavioral health or pediatric healthcare setting
Benefits & Perks
Benefits
- Medical, dental, and vision coverage available on day 1
- 401(k) with company match
- Employer-paid life insurance
- Generous paid time off (PTO)
- Excellent administrative support
- Opportunities for long-term career growth
- Supportive work culture
Location
N/A
Employment Type
Full-time
Experience Level
Associate
Remote work allowed
Yes
Posted
3 weeks ago
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