The Patient Financial Services Lead supports team functions needed to achieve department objectives across billing, insurance follow-up, denials management, cash application, credit management, support services, and vendor management. This role helps train new and current team members, supports workflow improvements, monitors production and quality statistics, and serves as a first-level escalation point before management intervention.
Key responsibilities include auditing billing, collections, denials, credits, cash application, and vendor management work; participating in huddles, meetings, onboarding, and annual evaluations; supporting the development and maintenance of patient financial services software and tools; meeting KPI targets related to clean claims, DNFB, AR aging, denials, and credits; assisting with work queues when staff are absent; compiling production statistics; and collaborating with internal and external departments to support departmental goals.
• High school diploma or equivalent required • Ability to support auditing, billing, collections, denials, credits, and cash application workflows • Experience training or onboarding staff preferred • Strong communication, problem-solving, and escalation-handling skills • Ability to work collaboratively across departments and support process improvement • Computer use required frequently
Location
Nebraska, US
Employment Type
Full-time
Experience Level
Senior
Remote work allowed
No
Posted
1 month ago