Lakeside Behavioral Health System is seeking a Patient Account Representative - Collector to support third-party follow-up on outstanding insurance claims and help resolve patient account issues.
This role is responsible for contacting payers to determine claim status, securing payment resolution, verifying insurance coverage, reviewing EOBs, correcting billing discrepancies, and escalating complex accounts as needed. The position also includes follow-up on hospital claim appeals to help ensure timely review and outcome tracking.
Requirements & Qualifications
- Associate degree in Accounting, Finance, or Business preferred
- High school diploma or GED required
- At least 2 years of healthcare reimbursement and third-party billing experience
- Knowledge of accounting applications and third-party reimbursement regulations
- Ability to read and interpret Explanation of Benefits (EOBs)
- Understanding of overpayments and recoupments
- Strong interpersonal, communication, and customer service skills
- Ability to maintain poise, professionalism, tact, and diplomacy
- Knowledge of HIPAA regulations and protection of PHI
- Ability to work with financial, demographic, and clinical data
Benefits & Perks
- Competitive compensation
- Generous paid time off
- Excellent medical, dental, vision, and prescription drug plans
- 401(k) with company match
- Discounted stock plan
- SoFi student loan refinancing program
- Tuition savings through Chamberlain University
- Pet insurance
- Career development opportunities within UHS and its subsidiaries
Location
Memphis, Tennessee, US
Employment Type
Full-time
Experience Level
Associate
Remote work allowed
No
Posted
1 month ago