The Patient Account Representative serves as an extension of the client's business office team. This role focuses on resolving account balances by handling incoming and outgoing calls with insurance companies and working assigned patient accounts to completion.
Key responsibilities include:
- Reviewing accounts
- Handling denials and billing issues
- Managing credits
- Completing business-related correspondence from patients and insurance companies
- Completing assigned projects in a timely manner
- Working to resolve account balances to zero before accounts are sent to an outside collections agency
Requirements & Qualifications
Required
- High school diploma or GED, or 3+ years of relevant experience in lieu of education
- 1-3 years of prior relevant experience in healthcare billing
Preferred
- 2 years of medical billing experience
- Experience with specialized insurance companies, including transplant contracts, workers' compensation, and dental carriers
- Working knowledge of Microsoft applications
- Familiarity with ICD-10-CM, ICD-10-PCS, CPT, and HCPCS
- Strong accuracy and attention to detail
- Ability to evaluate complex situations, identify root causes, and propose effective solutions
Benefits & Perks
Benefits and perks
- Medical, Rx, dental, and vision insurance
- Personal and family sick time
- Company-paid holidays
- Discretionary variable incentive bonus eligibility
- Parental leave
- 401(k) retirement plan
- Basic life and supplemental life insurance
- Health savings account, dental/vision, and dependent care flexible spending accounts
- Short-term and long-term disability
- Tuition reimbursement
- Personal development and learning opportunities
- Skills development and certifications
- Employee referral program
- Corporate sponsored events and community outreach
- Emergency back-up childcare program
Location
Alabama, US
Employment Type
Full-time
Experience Level
Associate
Remote work allowed
No
Posted
1 month ago