Responsible for overseeing client billing functions within PathGroup revenue cycle for assigned accounts. Ensures the accuracy and integrity of client invoices, payment posting, and account reconciliation processes. Serves as a subject matter expert for client billing workflows, assists with escalated client issues, and supports process optimization to improve cash flow and client satisfaction.
Key responsibilities include:
- Ensure accurate and timely creation of client account and billing rules in the billing system for new and updated client bill agreements.
- Provide prompt, courteous, and professional customer service to internal and external clients.
- Analyze and resolve client invoice-related concerns in a timely manner.
- Monitor client aging and drive collection activities for past-due accounts, providing escalation support to management as needed.
- Research and resolve client bill questions, billing discrepancies, pricing variances, and account disputes in collaboration with internal and external teams.
- Review and reconcile client accounts to ensure adjustments, credits, and payments are accurately applied.
- Recommend and assist in implementing improvements to billing policies, workflows, and system configurations.
- Follow security best practices and regulatory guidelines to protect protected health information and other sensitive company data.
- Comply with the Corporate Compliance Program and all corporate privacy and security policies.
Requirements & Qualifications
- High school diploma or GED required.
- 5 years of experience in client billing, accounts receivable, or revenue cycle management, preferably in a laboratory setting.
- Proficiency with billing software and Microsoft Office, especially Excel.
- Advanced understanding of laboratory billing practices, test pricing structures, and client contractual terms.
- Excellent communication and client relationship management skills.
- Strong attention to detail, analytical skills, and problem-solving ability.
- Ability to prioritize multiple tasks in a deadline-driven environment.
- Ability to work independently and collaboratively.
- Knowledge of HIPAA compliance.
Location
Texas, US
Employment Type
Full-time
Experience Level
Senior
Remote work allowed
No
Posted
1 month ago
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