Willow Health is a virtual behavioral health company focused on expanding access to high-quality, evidence-based intensive behavioral health care. The organization provides virtual crisis psychotherapy, medication management, certified peer coaching, care management, and around-the-clock crisis coverage.
The Billing Specialist will support accurate, timely, and compliant billing across the payor mix and will manage day-to-day revenue cycle activities including claim submission, follow-up, denial resolution, payment review, and accounts receivable management. This role works closely with Revenue Cycle leadership and cross-functional teams to resolve billing issues and improve reimbursement outcomes.
Minimum of 5 years of hands-on medical billing and accounts receivable experience.
Experience managing claims across the full billing lifecycle, from initial submission through final payment or resolution.
Experience billing commercial insurance, Medicare, and Medicaid.
Strong knowledge of claim submission, rejection resolution, denial management, appeals, accounts receivable follow-up, and payor reimbursement.
Working knowledge of CPT, HCPCS, ICD-10-CM, modifiers, place-of-service requirements, and standard healthcare billing terminology.
Experience using payor portals, clearinghouses, and electronic health record or practice management systems.
Ability to research complex billing issues and independently determine next steps.
Strong attention to detail, time management, written communication, and verbal communication skills.
Comfort working independently in a remote environment.
Preferred qualifications include behavioral health, psychiatry, or mental health billing experience, experience with psychotherapy and psychiatric services, multi-state healthcare or telehealth experience, Medicaid managed care experience, and CPC or CPB certification.
PTO including sick leave, certain federal holidays, and vacation
Wellness and internet stipend
401(k)
Medical, dental, and vision insurance
Location
New York, New York, US
Employment Type
Full-time
Experience Level
Senior
Salary Range
$55,000 - $62,000
Remote work allowed
Yes
Posted
3 weeks ago