Ensora Health is a healthcare technology company focused on mental and behavioral health. The Revenue Cycle Management team supports therapy providers by managing accounts, resolving billing challenges, and improving financial outcomes.
As an RCM Specialist II, you will handle denied, rejected, and unpaid claims; research claim issues; manage assigned accounts receivable work; and partner with clinicians, practice owners, and customers to improve revenue cycle performance.
You will also identify trends, recommend process improvements, use reporting and billing tools to streamline workflows, and contribute to a collaborative, service-oriented team environment.
Required qualifications
- Associate degree or equivalent combination of education and experience
- At least 1 year of medical billing or revenue cycle management experience
- At least 1 year of customer service, account management, or client-facing experience
- Strong understanding of insurance billing, behavioral health billing, and therapy reimbursement processes
- Working knowledge of claims submission, payment posting, denial management, appeals, and accounts receivable follow-up
- Strong analytical and problem-solving skills
- Excellent verbal and written communication skills
- Ability to manage multiple priorities with accuracy and attention to detail
- Proficiency with billing systems, reporting tools, and Microsoft Office
Key responsibilities
- Submit, review, correct, and process denied, rejected, and unpaid claims
- Research and resolve claim issues and collaborate with internal and external stakeholders
- Manage high-volume workloads by priority and urgency
- Own accounts receivable follow-up for assigned accounts
- Build trusted relationships with clinicians, practice owners, and customers
- Identify reimbursement trends and recommend process improvements
Location
South Carolina, US
Employment Type
Full-time
Experience Level
Associate
Remote work allowed
Yes
Posted
1 month ago