Under general supervision, this role manages patient account follow-up, resolves billing issues, answers patient inquiries, and supports timely collection of outstanding balances.
The position includes account auditing, aging review, payment arrangement setup, insurance billing follow-up, denial follow-up, refund processing, correspondence handling, and coordination with collection agencies as needed.
The organization is part of a community-based oncology network focused on advancing cancer care.
Requirements & Qualifications
Qualifications
- High school diploma or equivalent required
- Minimum 3 years of experience in a medical business office setting
- Experience with insurance processing and balancing responsibilities
- Ability to handle sensitive financial and patient account information with confidentiality
- Strong communication skills for working with patients, insurance companies, and internal teams
Benefits & Perks
Benefits
- Medical, dental, and vision coverage
- Life insurance
- 401(k) with matching component
- Short-term disability
- Long-term disability
- Wellness and perks programs
Location
Norfolk, Virginia, US
Employment Type
Full-time
Experience Level
Associate
Remote work allowed
Yes
Posted
1 month ago