TherapySouth is a therapist-owned physical therapy practice founded in 2006. The organization focuses on hands-on care and maintaining a friendly, patient-centered clinic environment across multiple locations in the Southeast.

The Billing & Collections Specialist is responsible for managing delinquent balances, communicating professionally with patients, and keeping financial records up to date.

Key responsibilities

Document account updates thoroughly, accurately, and efficiently in billing software.
Provide feedback to management about problems and opportunities for improvement.
Answer incoming patient and clinic calls and handle inquiries professionally and promptly.
Review accounts, print statements, attach past-due letters, and mail them as needed.
Submit accounts to a collection agency.
Prepare, review, and submit claims using billing software, including electronic and paper claims.
Follow up on unpaid claims within standard billing cycle timeframes.
Check insurance payments for accuracy and contract compliance.
Contact insurance companies regarding payment discrepancies.
Identify and bill secondary or tertiary insurance plans.
Research and appeal denied claims.
Answer patient and insurance inquiries related to assigned accounts.
Perform other duties as assigned.