Review case history to ensure all means to obtain reimbursement from the insurance company have been completed and determine whether it is appropriate to move forward with the patient billing process.
Notify clients via email alert or work list when a patient is entering the patient billing process.
Answer questions from clients regarding a patient’s case history.
Call patients to obtain updated insurance information and offer financial assistance or payment plans.
Review and approve statement balances.
Send letters and billing statements to patients.
Send financial assistance applications to patients and process returned financial assistance documents.
Comply with all patient billing process, system, and documentation SOPs.
Meet patient billing process time standards by completing assigned worklist tasks in a timely manner and reporting to management when assistance is needed.
Participate in team meetings by sharing details of cases worked.
Serve as backup for incoming telephone calls as needed.
Perform other duties as assigned.
High school diploma or GED.
Four or more years of on-the-job experience.
Knowledge of health insurance terminology and the reimbursement process.
Strong customer service skills.
Detail oriented.
Ability to maintain confidentiality.
Previous experience working with patients and insurance.
Excellent written and verbal communication skills.
Ability to multitask, establish priorities, and work independently.
Location
Ohio, US
Employment Type
Not specified
Experience Level
Intermediate Level
Remote work allowed
No
Posted
1 month ago