Supervise and provide daily leadership for a team of 25 Insurance Specialists to ensure departmental goals, productivity standards, and quality expectations are met.
Train, onboard, and mentor new team members on patient financial services processes, insurance procedures, and departmental policies.
Monitor employee performance and provide coaching, feedback, and corrective action, including progressive discipline when necessary.
Manage time and attendance, including attendance tracking, scheduling, and employee accountability.
Monitor, analyze, and calculate individual and team productivity metrics to identify performance trends and opportunities for improvement.
Oversee insurance follow-up activities, including account review, claim status, payer communication, and resolution of outstanding insurance balances.
Utilize Epic to review patient accounts, insurance information, claims, and follow-up activity.
Ensure accurate and timely completion of work while maintaining compliance with departmental policies and revenue-cycle procedures.
Provide ongoing support, coaching, and performance management to promote employee development and operational efficiency.
Collaborate with leadership and cross-functional departments to resolve complex patient account and insurance-related issues.
Qualifications
- High school diploma or GED required
- Associate degree required; bachelor's degree preferred
- Two years of revenue cycle, customer service, or related experience required
- Three years of revenue cycle, customer service, or related experience preferred
- One year of leadership experience preferred
- Coding certification such as CPC, RHIT, or RHIA preferred
Additional Skills Required
- Ability to successfully complete generic and department-specific skills validation and competency testing
- Understanding of decision support applications, data source systems, operational procedures, and internal controls
- Strong human relations and interpersonal skills for interacting with management, team members, and administration
- Excellent verbal and written communication skills
- Proficiency in Word and Excel
- Ability to effectively train new and existing team members
- Ability to design, analyze, and implement processes related to billing, third-party relationships, compliance, collections, and other financial functions
Preferred Skills
- Operational knowledge of Epic
- Coding knowledge including CPT, HCPCS, and ICD-10
- Medical terminology knowledge
- Knowledge of billing guidelines, payor guidelines, and CCI edits
Location
Winston-Salem, North Carolina, US
Employment Type
Full-time
Experience Level
Manager
Remote work allowed
Yes
Posted
1 month ago