The Medical Billing & Patient Support Specialist serves as the primary point of contact for patients with billing-related concerns. This role supports patients with medical billing inquiries, coordinates financial assistance options, and helps ensure transparency in healthcare costs, including services from external referral providers.
The position involves working directly with patients, guarantors, outside providers, and clinic teams to review financial responsibilities, set up Good Faith Estimates (GFEs), explain payment plans, and guide patients through financial aid programs. The role also supports referrals, charity care, discounts, refunds, write-offs, and patient payment arrangements while contributing to Neighborcare Health's mission and productivity goals.
High school diploma or equivalent required.
3 years of medical and/or dental insurance benefits verification experience. 3 years of related collections experience.
Preferred qualifications:
- 3 years of administrative experience in a medical facility, health insurance verification, customer service, call center, or related field
- Associate degree in a health or human services related field
- Knowledge of Washington State collection laws
Additional skills and knowledge:
- Familiarity with billing, collections, revenue cycle processes, managed care, Medicare, and Medicaid guidelines
- Ability to explain insurance benefits and financial obligations clearly
- Strong attention to detail and documentation skills
- Excellent communication, conflict resolution, and problem-solving abilities
- Ability to handle high-volume patient calls and maintain professionalism with diverse populations
Medical, dental, and vision insurance
Paid time off and paid holidays
Retirement plan with contribution match
Life and AD&D insurance
Pet insurance
Employee assistance program
Location
Seattle, Washington, US
Employment Type
Full-time
Experience Level
Associate
Remote work allowed
No
Posted
3 weeks ago