Join us as a Patient Billing Specialist, supporting patients with payment processing, billing education, insurance verification, and claims-related inquiries.
This role delivers empathetic, accurate, and compliant service while navigating healthcare billing systems and policies. Agents perform payment processing and payment plan functions, along with advanced billing, insurance, and claims support.
This is a remote position for residents of: AL, FL, GA, ID, IA, IN, KS, LA, MI, MO, MS, NE, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY.
Essential Functions
- Process patient payments accurately via phone in accordance with financial responsibility policies.
- Create, update, and maintain payment plans following established guidelines.
- Ensure transaction accuracy, proper documentation, and data integrity.
- Interpret and explain claim notes, balances, and billing outcomes to patients.
- Verify, audit, and update insurance information for completeness and accuracy.
- Add or update insurance data within the EMR and resubmit pending or corrected claims.
- Educate patients on billing concepts such as coordination of benefits, deductibles, coinsurance, copays, timely filing, and claim denials.
- Identify discrepancies and coordinate with internal teams to resolve billing-related issues.
- Research account history to determine the root cause of billing or payment concerns.
- Recommend appropriate resolutions and next steps in alignment with policies.
- Maintain professionalism and empathy during complex or sensitive financial discussions.
- Use approved billing systems, EMR platforms, tools, and knowledge resources.
- Navigate multiple systems simultaneously while assisting patients.
- Adhere to all documentation, privacy, and security requirements.
- Maintain schedule adherence and consistent availability during assigned hours.
- Complete all required client-mandated training.
- Participate in ongoing uptraining and cross-training initiatives.
- Uphold HIPAA requirements, confidentiality standards, and security protocols.
- Demonstrate professionalism, accountability, and patient-centered service in all interactions.
Requirements & Qualifications
Qualifications
- Customer service or call center experience required.
- Healthcare billing, insurance, or claims experience strongly preferred.
- Payment processing or financial transaction experience preferred.
- High school diploma or GED required; additional billing or healthcare education is a plus.
- Technical proficiency with EMR systems and standard computer applications.
- Ability to work independently in a remote or virtual environment.
- Must be able to speak, read, write, and understand English.
- Background check required in accordance with applicable laws.
Skills
- Strong verbal and written communication skills.
- Analytical problem-solving abilities and high attention to detail.
- Solid understanding of healthcare billing and insurance concepts.
- Ability to clearly explain complex billing information in patient-friendly language.
- Comfort working across multiple systems and tools simultaneously.
- Organized, self-motivated, and collaborative approach to work.
Benefits & Perks
- Starting pay: $15/hr plus shift differential of $1/hr for nights and weekends
- Paid training, typically 2 weeks, Monday-Friday, 8:00am-5:00pm CST
- Full-time schedule: 40 hours per week
- Benefit eligible on the first of the month after 60 days
- Remote work opportunity
Location
Louisiana, US
Employment Type
Full-time
Experience Level
Entry Level
Remote work allowed
Yes
Posted
1 month ago