Sanford Health is hiring an Applications Support Analyst to support healthcare information systems, with a primary focus on the Epic Cadence Scheduling Application.
The role is responsible for investigating and resolving support issues, handling incidents and service requests, assisting with training documentation, supporting training sessions, and researching workflow improvements. The analyst will also gather, analyze, design, develop, modify, test, implement, evaluate, and maintain technology solutions that support business needs.
This position works collaboratively across departments and with outside vendors, requires strong communication and problem-solving skills, and involves creating and analyzing reports using multiple reporting tools.
Bachelor's degree required.
Preferred area of study:
- Information Technology
- Healthcare
- Business
- Related field
Preferred experience:
- 1 year of relevant experience in application support, hardware, or interface work
- Experience with Epic strongly preferred
Additional qualifications:
- IT certification, if applicable, must be obtained within 6 months of hire and within 3 attempts of testing
- Strong analytical, problem-solving, and time management skills
- Excellent verbal and written communication skills
- Proficiency with word processing, spreadsheets, databases, and presentation software
- Ability to work well across integrated teams and manage change
- Knowledge of training documentation, multimedia tools, software development, or web-based applications is preferred
- Basic knowledge of ITIL philosophies is helpful when applicable
- Knowledge of state and federal laws, rules, and regulations when applicable
Benefits package may include:
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) retirement plan
- Work/life balance benefits
- Generous paid time off
Location
Wisconsin, US
Employment Type
Full-time
Experience Level
Associate
Remote work allowed
No
Posted
4 weeks ago