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EMS Customer Care Analyst II

Grand County Colorado

Provides patient-facing support for Grand County EMS billing and revenue cycle activities, serving as the first point of contact in the post-call care process.

Responsible for assisting with EMS billing operations, accounts receivable, accounts payable, patient invoicing, claim follow-up, appeals, reconsiderations, financial aid processing, payment plans, reporting, record management, and compliance-related tasks.

Also supports departmental reporting, policy/process improvement, billing education, and occasional ambulance transport duties under supervision.

Requirements & Qualifications

Associate’s degree in business or a related field, plus 6 months of related experience; or an equivalent combination of education and experience.

Preferred experience in finance or healthcare billing operations.

Special qualifications:

  • Valid State of Colorado driver’s license at hire and as a condition of continued employment
  • Current Healthcare Provider CPR/AED/First Aid certifications, or obtained within 4 months of employment
  • Current Notary certification/license, or obtained within 6 months of employment

Required skills and abilities include:

  • Knowledge of EMS equipment, procedures, and programs
  • Communication, problem-solving, and accounting skills
  • Computer and database management proficiency
  • Ability to write reports, communicate with patients and insurers, teach computer techniques, and manage multiple deadlines
  • Ability to work effectively with EMS staff, the public, county officials, and insurance companies
Benefits & Perks
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Location

Colorado, US

Employment Type

Full-time

Experience Level

Associate

Salary Range

$48,090 - $72,741

Remote work allowed

No

Posted

1 month ago

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