Analyzes, verifies, tracks, and recommends approaches for project, product, and solution implementation and maintenance.
Liaises between agile teams and project teams to support implementation planning, delivery, and post-implementation operations.
Supports product and solution planning, training materials, solution audits, troubleshooting, and issue resolution throughout the implementation lifecycle.
Collaborates with business and technology teams to help ensure smooth operations, resolve user issues, and improve transition planning for newly acquired facilities.
Bachelor's degree required, or equivalent combination of education and related experience.
Preferred degree fields include Computer Science, Business, or Engineering.
Minimum of 3 years of relevant experience required.
Preferred experience includes working in a dynamic, high-technology environment.
Strong communication, interpersonal, leadership, analytical, critical thinking, and problem-solving skills.
Advanced proficiency in Microsoft Excel, including formulas, data manipulation, reporting, and PivotTables.
Experience supporting and troubleshooting web-based applications.
Familiarity with ticketing and service management platforms such as Salesforce or ServiceNow.
Knowledge of healthcare revenue cycle operations, KPIs, operational reporting, and performance management methodologies preferred.
Experience gathering business requirements, documenting workflows, and supporting process improvement initiatives preferred.
Familiarity with Epic, Soarian, Allscripts, Cerner, or other healthcare clinical and financial systems preferred.
Healthcare revenue cycle and/or hospital billing experience preferred.
Location
New York, US
Employment Type
Full-time
Experience Level
Intermediate Level
Salary Range
$75,020 - $126,250
Remote work allowed
No
Posted
1 month ago