Order Management and Quality Reporting Analyst

Working with a high degree of ownership and attention to detail, the Reporting Analyst gathers and validates data, develops and maintains recurring and ad hoc reports, identifies trends, risks, and performance gaps, and communicates findings through clear dashboards, summaries, and recommendations. The role helps resolve data-quality and reporting barriers that may affect operational efficiency, service quality, revenue performance, or strategic initiatives.

Key responsibilities include:

• Build and govern scalable dashboards, KPI scorecards, operational reporting suites, and executive reporting packages.
• Lead cross-functional reporting solutions across Order Management and Quality.
• Establish performance measurement frameworks, KPI hierarchies, targets, service-level indicators, and exception thresholds.
• Perform multidimensional, longitudinal, and root-cause analyses to identify performance drivers, risks, bottlenecks, and revenue or service opportunities.
• Translate business questions into data, integration, and reporting requirements.
• Partner with vendors, system owners, IT, and operations stakeholders to define, test, validate, and operationalize new fields and data feeds.
• Create and maintain data dictionaries, metric specifications, lineage documentation, validation rules, ownership standards, and downstream impact assessments.
• Develop and validate SQL queries and reusable data models across operational, financial, quality, and vendor datasets.
• Design data-quality controls, reconciliations, anomaly detection, and issue-resolution protocols.
• Apply SQL, Excel, Tableau, Power BI, and other analytical tools to create visualizations, diagnostics, forecasts, and decision-support tools.
• Identify and implement automation and AI-enabled reporting opportunities.
• Build analytical views of the order lifecycle from referral volume and intake productivity through shipment, billing readiness, and revenue outcomes.
• Develop capacity, productivity, service-level, quality, and work-queue analyses.
• Conduct root-cause investigations involving cancellations, escalations, complaints, service failures, delayed progression, and quality defects.
• Create executive and operational dashboards focused on delivery success, follow-up compliance, patient engagement, utilization, issue resolution, and revenue-risk indicators.
• Act as a senior analytical advisor to operational leaders and deliver executive-ready dashboards, decision briefs, and presentations.