Duties and responsibilities

Greet patients warmly, verify insurance information, and perform intake procedures efficiently
Prepare patients for examinations by conducting preliminary tests including visual acuity and refraction assessments
Operate ophthalmic diagnostic equipment such as OCT, fundus photos, and visual fields
Maintain clinical confidentiality policies while managing electronic health records (EHR) and medical records accurately
Support optometrists during exams by applying aseptic techniques and assisting with clinical procedures
Manage front desk operations including scheduling appointments, answering phone calls, and processing payments
Ensure compliance with HIPAA regulations to protect patient privacy at all times
Assist with inventory management of medical supplies and ophthalmic equipment operation training as needed
Deliver excellent customer service in a fast-paced clinic environment

Qualifications and skills

Strong knowledge of patient care practices, including direct patient interactions and vital signs measurement
Familiarity with HIPAA regulations and maintaining strict confidentiality of medical information
Experience with intake procedures, electronic health record (EHR) management, and medical coding/billing systems such as Epic or EMR platforms
Proficiency in operating ophthalmic diagnostic tools like OCT, fundus photos, and visual fields
Understanding of anatomy, physiology related to the eye, and ophthalmology terminology
Ability to perform aseptic techniques during clinical procedures to ensure safety and infection control standards
Excellent organizational skills for managing medical records, appointment scheduling, and front desk duties
Retail sales experience and retail math skills for processing payments and product recommendations when appropriate
Knowledge of pediatrics is a plus
Strong communication skills for interacting with patients, team members, and healthcare providers