Veterinary Hospital Manager

Summary

The VVH Manager is responsible for the overall supervision of the veterinary support team to ensure compassionate, efficient, and fiscally responsible delivery of services. This role works closely with hospital and organizational leadership to maintain strong operations and positive working relationships across departments.

Responsibilities

• Oversee day-to-day operations of the veterinary hospital
• Manage personnel, client, patient, operations, and administrative functions
• Assume responsibility and authority for the hospital team
• Work with leadership to plan, organize, and support organizational initiatives
• Perform leader, manager, veterinary technician, and client service representative duties as needed
• Hire, train, develop, and mentor staff
• Set goals and provide ongoing performance feedback
• Provide coaching, mediation, and disciplinary action when warranted
• Foster teamwork and effective communication
• Lead staff meetings and share updates
• Support client satisfaction and resolve complaints
• Assist with accounts receivable management
• Help create and implement protocols and systems that support quality care
• Ensure patients receive compassionate and competent care
• Promote safety and accountability in patient care
• Oversee financial health, including payroll, purchasing, transaction audits, and financial review
• Ensure OSHA compliance and facility cleanliness
• Support marketing efforts
• Address personnel, client, patient, and facility issues as they arise
• Assist with monthly technician schedules and veterinarian scheduling
• Collaborate with CSR leadership to improve client experiences
• Support inventory management, controlled substance logging, and reconciliation
• Help create workflows, procedures, and SOPs to improve efficiency
• Serve as liaison with vendors for education seminars
• Provide training and coaching to the technician team