Boston Scientific is seeking a Lab Technician II to support the processing, investigation, and trending of returned-product complaints for Cardiac Rhythm Management products.
This role works under close to moderate supervision and requires onsite work five days per week. The position involves handling complaint investigations, documenting findings accurately, and partnering with cross-functional teams to support quality and compliance efforts.
Key responsibilities include:
- Receive and verify returned product complaints
- Perform initial investigations and root-cause testing
- Enter accurate information into the Global Complaint Management System (GCMS)
- Ensure product traceability for all products received and analyzed
- Partner with R&D, Manufacturing, and the Complaint Management Center to gather information
- Prepare complaints for approval after required documentation is complete
- Assist with updating returned-product test procedures
- Recommend improvements to complaint-handling processes
- Maintain lab cleanliness and follow corporate procedures and standards
Required qualifications:
- Associate degree in Electronics or equivalent related experience
- 1+ year of related experience
- Proficiency in Microsoft Word, Excel, and Outlook
- Strong attention to detail
- Solid technical writing skills
Preferred qualifications:
- Experience in a regulated quality environment, such as complaint handling, investigations, and documentation
- Experience using a complaint management system such as GCMS or Trackwise
- Understanding of basic electrical principles
- Ability to use electrical test equipment such as oscilloscopes, digital multimeters, power supplies, spectrum analyzers, and source meters
Potential compensation includes:
- Annual salary range of $43,368 to $73,736
- Core and optional employee benefits
- Possible annual bonus target, depending on eligibility and role type
- Possible long-term incentives for exempt roles, depending on eligibility
Additional notes:
- Relocation assistance is not available
- Visa sponsorship is not available
Location
Minnesota, US
Employment Type
Full-time
Experience Level
Associate
Salary Range
$43,368 - $73,736
Remote work allowed
No
Posted
1 month ago