FLSA status: Non-exempt, 40 hours.
The Medical Records Specialist safeguards client privacy and ensures that access to medical information and release of information requests are handled in compliance with authorization requirements, agency policy, and HIPAA. This role supports a professional healthcare office environment, works with confidential health information, and provides service to clients and requestors in a respectful and conscientious manner.
Responsibilities
- Interact with requestors to identify medical records needed for client care, billing, or release of information.
- Prioritize release of information requests and retrieve records from active and inactive storage locations.
- Electronically track and deliver records according to established procedures.
- Perform self-quality checks to ensure accuracy, confidentiality, and proper invoicing.
- Handle requests and inquiries by mail, email, fax, phone, or in person.
- Verify client identity and confirm authorization validity.
- Ensure requesting parties have a legal right to request medical information.
- Provide excellent customer service and help resolve customer service matters.
- Access computerized client records and other systems to obtain requested information.
- Meet established quantitative and qualitative performance standards.
- Participate in compliance activities under the direction of the Compliance Officer.
- Complete required trainings and perform other duties as assigned.
Requirements & Qualifications
Qualifications
- High school diploma or equivalent required.
- Ability to speak, read, and write English; second language skills are a plus.
- Proficient with email, fax machines, scanners, and copiers.
- Word and Excel application skills required.
- Accurate data entry skills with a minimum typing speed of 35 words per minute.
- Preferred previous experience in a medical office or medical records department.
- Understanding of medical terminology preferred.
- Ability to work in a fast-paced environment.
- Strong attention to detail and accuracy.
- Ability to work well in a team-oriented setting.
- Strong customer service, communication, problem-solving, and critical thinking skills.
Benefits & Perks
Benefits and perks
- Generous paid time off
- Flexible schedule
- Various student loan forgiveness programs
- Multiple and diverse health insurance options
- Additional lifestyle and personal insurance options
- Career growth and advancement opportunities
Location
Buffalo, New York, US
Employment Type
Full-time
Experience Level
Entry Level
Remote work allowed
No
Posted
1 month ago