Assists patients and providers with coordinating referrals, obtaining authorizations, and scheduling care. Responsible for understanding benefits coverage and helping ensure the patient's care is coordinated.
Key responsibilities include:
- Completing referrals for patients and coordinating with referring and receiving practices and departments
- Coordinating and preparing financial estimates for patients when needed
- Obtaining all required authorizations
- Directing patients to providers within their insurance plan
- Reviewing benefits and educating patients on insurance coverage
- Coordinating and scheduling surgical procedures, diagnostic testing, and other services with internal and ancillary providers
- Reviewing schedules and confirming accuracy and proper time allocation
- Following up on referrals to help prevent care gaps
Physical requirements include the ability to sit for long periods of time, work in a fast-paced office environment, and occasionally bend and lift up to 10 lbs.
Requirements & Qualifications
- High school diploma or GED required
- Computer experience required
- Thorough understanding of insurance coverage, FSC/Coverage/Plan types, and medical necessity policies preferred
- Knowledge of medical records software preferred
- Customer service experience required
Location
Charlotte, North Carolina, US
Employment Type
Full-time
Experience Level
Entry Level
Remote work allowed
No
Posted
4 weeks ago