Medical Records & Compliance Specialist

Duties and Responsibilities

• Monitor the dedicated medical records fax, phone line, and email inbox.
• Own the intake and classification of all requests across every channel and determine the appropriate workflow for each.
• Identify and forward requests outside the continuation-of-care scope to the RCM team’s billing/payer workflow.
• Track every request through completion and ensure releases are processed within turnaround-time standards.
• Serve as the dedicated owner of patient and continuation-of-care medical records requests, including requests from state boards or county agencies.
• Follow up with patients, facilities, or requestors to obtain missing information.
• Flag requests approaching or past turnaround-time thresholds.
• Support HIPAA compliance monitoring, including periodic audits of request logs for completeness, authorization documentation, and turnaround-time adherence.
• Assist with updating medical-records policies and procedures.
• Support staff training on HIPAA authorization requirements and records-request handling.
• Participate in compliance reporting and assist with responses to audits or compliance inquiries.
• Take on additional compliance department projects as assigned.

Required Skills

• Working knowledge of HIPAA privacy and release-of-information requirements.
• Strong attention to detail and ability to manage a high volume of requests accurately.
• Clear written and verbal communication skills.
• Familiarity with release-of-information (ROI) platforms and ticketing/workflow systems preferred.

Education and Experience

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• 1–2+ years of experience processing medical records requests, HIPAA release-of-information work, or healthcare administrative/compliance experience.
• Prior experience in a healthcare compliance function preferred.
• Experience with multi-site medical practices or growing healthcare organizations preferred.