Mallard Medical Supply is seeking a dependable, detail-oriented Customer Service Representative / Billing Specialist to provide customer service support while handling billing and insurance-related responsibilities, with a strong preference for experience in enteral nutrition billing.
This role involves working with patients, caregivers, physicians' offices, insurance companies, and internal departments to process medical equipment and enteral nutrition orders, verify coverage, submit claims, and resolve billing issues.
Requirements & Qualifications
- Previous experience in a medical office, healthcare, or medical billing environment
- Strong customer service and communication skills
- Excellent attention to detail and organizational skills
- Ability to handle confidential patient and insurance information appropriately
- Ability to work independently and as part of a team
- Strong computer skills and ability to learn new software systems
- Ability to prioritize multiple tasks and meet deadlines
- Preferred experience with Durable Medical Equipment (DME) billing
- Preferred experience with enteral nutrition billing
- Preferred knowledge of Medicare, Medicaid, and commercial insurance requirements
- Preferred experience with medical claims, denials, appeals, and accounts receivable
- Preferred familiarity with medical terminology and HCPCS/procedure codes
- Preferred experience with Brightree or another DME billing/management system
Benefits & Perks
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Location
Arkansas, US
Employment Type
Full-time
Experience Level
Associate
Remote work allowed
No
Posted
1 month ago
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