Coordinates patient referrals, authorizations, benefits review, and scheduling to support timely and accurate care delivery.
- Completes referrals for patients and coordinates with referring and receiving practices and/or departments.
- May coordinate and prepare financial estimates for patients.
- Obtains all required authorizations.
- Directs patients to providers within their insurance plan.
- Reviews benefits and educates patients on insurance coverage.
- Coordinates and schedules surgical procedures, diagnostic testing, and other services with internal and ancillary providers.
- Reviews schedules and confirms accuracy and proper time allocation.
- Follows up on referrals to help ensure there are no care gaps.
Requirements & Qualifications
Education and experience
- High School Diploma or GED required.
- Computer experience required.
- Customer service experience required.
- Knowledge of medical records software preferred.
- Thorough understanding of insurance coverage, FSC/Coverage/Plan types, and medical necessity policies preferred.
Physical requirements
- Must be able to sit for long periods of time.
- Must be able to work in a fast-paced office environment.
- Must be able to bend and lift up to 10 lbs.
Benefits & Perks
Compensation and benefits
- Competitive compensation within the listed pay range.
- Premium pay may apply for shift, on-call, and other eligible work.
- Incentive pay available for select positions.
- Annual increases based on performance.
- Paid time off programs.
- Medical, dental, vision, life, and short- and long-term disability coverage.
- Flexible spending accounts for eligible health care and dependent care expenses.
- Adoption assistance and paid parental leave.
- Defined contribution retirement plans with employer match.
- Educational assistance program.
Location
Charlotte, North Carolina, US
Employment Type
Full-time
Experience Level
Entry Level
Remote work allowed
No
Posted
4 weeks ago